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Our Privacy Policy

Achieve Psychology for Learning is committed to respecting the privacy of our customers who use Total Words products. We are committed to maintaining our compliance requirements and working in partnerships with the subscribers to our range of digital education learning system resources. 

1. Overview

This Privacy Policy explains the data processing practices of Achieve Psychology for Learning and Total Words.  This policy describes our management of personal information when you visit or access www.totalwords.com  and when customers subscribe to Total Words digital products or interact with us in other on-line and off-line sales or marketing activities.

This privacy policy describes what information is required when purchasing Total Words subscriptions, the use of and security of personal information in individual and school sales contracts.

This privacy policy describes the collection and use of personal information of school, students or staff that is collected within and through use of our online subscription products and related services, including www.totalwords.app and www.totalwords.library.com. please refer to our Application Data Privacy Policy.

If you have any requests concerning your personal information or any questions about these practices please contact us by e-mail at info@totalwords.com.

As described in this Privacy Policy, we require personal information to complete subscription agreements, to communicate with customers and to enhance our education resource services. By visiting our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

We encourage you to periodically review this privacy policy as it may change at any time at our sole discretion. Our website may contain links to third party sites, which are not subject to this privacy policy.  Achieve Psychology for Learning does not endorse and is not responsible for the privacy practices or content on these sites. We recommend that you read the privacy policy of any such sites that you visit.

2. Information Collected

Personal information is collected by Achieve Psychology for Learning. We collect personal information about you (your “Personal Information”) through:

  • The use of inquiry and registration forms

  • The purchase process when you buy any of our products or services

  • The provision of your details to us either online or offline

 

The elements of your Personal Information that we collect under this policy may include:

  • Name

  • Job title

  • Company name

  • Personal or professional contact, shipping and billing addresses, phone number

  • Mobile telephone number

  • E-mail address

  • IP address, device information, activity information and browser information

  • Payment details such as credit card information and transaction history are not directly accessible to Achieve Psychology for Learning and is managed via our third party payment provider; Stripe

  • Market research data such as customer usage patterns

 

3. Use and Disclosure of Personal Information

We use Personal Information under this privacy policy for various business purposes which may include:

  • Providing our customers with a personalised service and support.

  • Engaging in transactions and communications with our customers.

  • Processing orders, registrations and inquiries.

  • Conducting market research and surveys.

  • Measuring interest in and improving our website, products, and services.

  • Providing our customers with information about products and services we offer. You may stop the delivery of marketing emails by following the instructions accompanying a particular communication or by contacting us at info@totalwords.com.

  • Protecting rights or fulfilling obligations required by law, regulation or contract.

  • Resolving disputes, collecting fees, protecting against fraud, and troubleshooting problems

 

We use the information you provide when placing an order to complete that order and to service your account. We do not share this information with outside parties except: 1. to the extent necessary to complete that order or to provide you with services by way of our service providers or contracted partners (e.g., payment processing, sales partners servicing your account, third-party shipping, cloud computing infrastructure and hosting providers, business analytics, customer support); or 2. to successors in title to our business; or 3. in accordance with legal and regulatory requirements or to respond to a government subpoena or other government request; or 4. as necessary, in Achieve Psychology for Learning’s  sole discretion, to protect the perceived rights, safety, property and IP of Achieve Psychology for Learning and Total Words , users of our Websites or services, and the public.

 

You may sign-up to receive email or newsletter or other marketing communications from us.  If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at: info@totalwords.com.

 

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We may also disclose your personal information to any other third party with your prior consent.

 

We also use information in aggregate form (so that no individual user is identified):

  • To build up marketing profiles

  • To aid strategic development

  • To audit usage of the Website

  • To inform product development

 

4. Use of Cookies and Other Tracking Devices

We use cookies or similar tracking devices to help personalize your use of our Websites.  A cookie is a small piece of information which is sent to your computer’s hard drive by the web server so that the website can remember who you are. This information may include information relating to your use of our Websites, information about your computer such as the computer’s IP address and browser type, demographic data, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data and, if you arrived at our Website via a link from a third party site, the URL of the linking page.  We do not use tracking devices to track your usage of the Internet on other sites not operated by Total Words.

 

We use cookies and other tracking devices to analyse trends, administer the Website, understand and analyse our users’ movements around the Website, and to gather demographic information about our user base as a whole. 

We also use information from cookies for purposes, which may include:

  • Identifying returning users and registrants

  • Enabling users to move more easily around our Websites

  • Tracking how our users use of our Websites to better develop our sites in accordance with user requirements

  • Building up a demographic profile of our Website users

 

If you do not want to help us learn how to improve our Websites, products, offers and marketing strategy, you may indicate your preference on the cookies preference centre on the Website, and/or you may choose to set your Web browser to not accept certain cookies. Similar preference settings options may be available on your mobile device. You can control the use of certain cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Website or service. Further information on how to prevent cookies from being stored on your computer can be found on http://www.allaboutcookies.org under the ‘manage cookies’ section. Alternatively, go to the help menu within your Internet browser.

 

5. Security 

Achieve Psychology for Learning has security measures that are designed to help ensure that our users’ Personal Information is protected against unauthorized access or use, alteration, unlawful or accidental destruction, or accidental loss. Although we make reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that thieves could find a way to thwart our security systems. If you have any questions about the security of your personal information, you can contact us at info@totalwords.com

 

6. Transfer of Personal Information

The Internet is a global environment. Websites, software, services and programs delivered and accessed through the Internet necessarily involve the transmission and processing of personal data, sometimes on an international basis, depending, for example, on where the user is located. When personal information is provided to Achieve Psychology for Learning through the websites, or sales the information will be processed from and stored on servers located in the United Kingdom and globally, and by using the Websites, you acknowledge and give Achieve Psychology for Learning authorization to such transfer, processing and storage.

To the extent permitted or required by applicable law, your use of this site constitutes your consent to the transfer of your personal data to Achieve Psychology for Learning in the United Kingdom.

 

7. Access to Personal Information and Request Process

Upon request and as provided herein, Achieve Psychology for Learning will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us. We will respond to your request within a reasonable timeframe.

Where required by applicable law, and notably by the General Data Protection Regulation (GDPR) for residents of the UK and European Union, you have the right to obtain confirmation of the existence of certain Personal Data relating to you, to verify its content, origin, and accuracy, as well as the right to access, review, port, delete, or to block or withdraw consent to the processing of certain Personal Data (without affecting the lawfulness of processing based on consent before its withdrawal), by contacting us as detailed below.  In particular, you have the right to object to our use of Personal Data for any direct marketing and in certain other situations at any time.  Please note that certain Personal Data may be retained as required or permitted by applicable law.  

 

We may charge the allowable fee under applicable law for provision of this information. We will respond to your request within a reasonable timeframe. Please note that additional information may be required to confirm and enable us to assist with your request.  The timeframe to address the request may vary depending on the nature of the request, however, we will endeavor to address the request as promptly as possible, typically within thirty (30) days and as may be required by law.

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